Refund Policy

Overview

G5Admissions may use credits for AI-assisted preparation tools. This policy explains when purchases or credits may be reviewed, restored, or refunded.

We review refund requests in good faith and aim to resolve genuine issues fairly while protecting the service from abuse. If something went wrong, please contact us with enough detail to review the issue.

AI Failures and Credit Restoration

Some AI failures may automatically refund or restore credits, depending on how the tool failed. For example, if a structured AI tool fails before returning a usable result, the system may return the reserved credits automatically.

If a G5Admissions system failure prevents a request from completing, we may restore or compensate the affected credits based on the actual issue.

Streaming tools may behave differently. If a tool successfully begins streaming or produces an output, credits are generally considered consumed.

Successfully Consumed AI Credits

Credits used for successful AI runs are generally non-refundable. This includes applicant positioning, programme matching, narrative blueprint, writing generation, writing evaluation, application review, interview follow-up question generation, sample answer generation, and answer evaluation outputs that were generated and delivered, even if you decide not to use the result in your final application.

Access Tiers and Credit Packages

Some plans or credit packages may be sold for a preparation cycle, access tier, or workspace use case.

Once credits are used, the purchase and any remaining credits in that package or cycle are generally non-refundable, except where required by law or where G5Admissions expressly restores credits because of a technical failure.

Unused Credits and Mistaken Purchases

If you purchased credits by mistake and have not used any credits in the relevant package or cycle, contact us for review. We may approve a refund, partial refund, account credit adjustment, or another reasonable resolution depending on purchase history, usage, payment processor status, and applicable law.

Requests are reviewed case by case. We cannot promise a refund for every unused-credit request.

Usually Not Eligible for Refund

• credits consumed by successful AI runs
• remaining credits in a package or preparation cycle after any credits in that package or cycle have been used
• outputs you dislike but that were successfully generated
• usage caused by account sharing or unauthorized sharing of login access
• requests based only on admission, interview, scholarship, or visa outcomes
• expired, promotional, or already-adjusted credits, unless required by law

How To Request a Review

• Refund requests should be submitted from the email associated with your account.
• your account email address
• purchase date and transaction reference, if available
• which tool or credit event caused the issue
• a short explanation of what happened
• screenshots or error messages if useful

Review Timeline and Chargebacks

We usually aim to review straightforward cases within 5 to 10 business days. Payment-provider processing times may vary after a refund is approved.

Please do not submit duplicate requests for the same issue during review, as this may delay processing.

Please contact us before initiating a chargeback. Chargebacks can delay resolution and may result in account restrictions while the dispute is reviewed.

Our goal is not to reject refund requests, but to resolve genuine issues fairly while protecting the integrity of the service.

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